Privacy Policy


Leef Independent Living Solutions Pty Ltd (we, our or us) owns and operates the website that you have accessed at the domain and any “Leef” application software or other technology used to access goods and services offered by us, collectively referred to in this Privacy Policy as “Leef”. This privacy policy applies to anyone who interacts with Leef (you or your), including but not limited to our community members, health professionals and advertisers.

This Privacy Policy sets out how we will treat the personal information we collect from you, so that you can make an informed decision about providing us with this information and your consent for us to use it to provide our services and product recommendations.

We are committed to collecting and handling your personal information in accordance with the Australian Privacy Principles contained in Schedule 1 of the Privacy Act 1988 and all applicable state legislation relating to health records and information (Law). We review our Privacy Policy regularly to ensure it is kept up-to-date.

This Privacy Policy explains:

  • what we mean when we are talking about ‘personal information’;
  • how we collect your personal information;
  • whether we will be collecting your personal information from other people or organisations;
  • why we collect your personal information and what we do with it;
  • how we store your personal information and what protections we put in place; and
  • how you can make a complaint, request access to your personal information, opt out of marketing emails or ask us about correcting it.

If you have questions or suggestions on how we can improve this Privacy Policy please contact us at [email protected]

Types of information we collect

In the process of conducting our business, we collect a range of personal information. For the purposes of this policy “personal information” is information or an opinion about an identified individual, or an individual who is reasonably identifiable. This information may include information:

you provide about yourself when registering yourself or purchasing goods or services on Leef, such as your name, date of birth, email, address, password and payment information; you provide in the course of accessing our services such as your living situation, your medical conditions or other health-related information, your ability to complete certain activities, social activities and other related information; and generated by your use of Leef and transmitted, whether publicly or privately, to or through Leef.

We will only collect your personal information where it is reasonably necessary in order for us to give you the full benefit of the goods and services available on Leef.

Some personal information, such as information we collect relating to your health and well-being is sensitive and requires a higher level of protection under the Law. We will only collect your sensitive information when we have your consent and the collection is reasonably necessary for us to carry out one or more of our functions or activities.

How we collect your personal information

We will primarily collect your personal information directly from you when you register an account with us, purchase products or services, contact us to make enquiries and undertake our surveys or reports, this may include personal information such as:

  • your name, date of birth, e-mail address and phone number collected when you set up an account on Leef;
  • your billing and shipping address and payment information when you make a purchase through Leef;
  • additional information which may be collected through other voluntary interactions with us or on Leef, such as via surveys, contact forms, e-mail, post or on the phone;
  • information provided to us through the self-assessment surveys, forms or other features accessible on Leef, including but not limited to information about your height, weight and any medical conditions; and information posted by you on Leef via any review, message or comment functions offered by us.

Cookies and other technologies

When you use Leef, we may collect and log details about your use of Leef, including the computer or device you use to access Leef and information about what content you view on Leef. We may use “Cookies” to keep track of personal preferences and compile aggregate data about traffic through and interaction with Leef, so that we can offer you better experiences and tools in the future. “Cookies” are small files that are transferred to your computer's hard drive through your web browser and enable our site to recognise your browser and remember certain information (such as information about your computer or device, your browser, IP address and other software or hardware you use when interacting with Leef). You should be able to configure your computer or other web browsing device so that it disables cookies or does not accept them. However, if you reject all cookies, you may not be able to use our products or services that require you to "sign in," and you may not be able to take full advantage of the services offered on Leef.

Leef and social media

You may elect to interact with Leef through your accounts on third party services such as Facebook, Instagram or other social media services, in which case the personal information we collect may also include your user ID or username associated with such service and any other information or content that you have elected to share with us, such as pictures, friends lists and events. We will treat any personal information received through third party services in accordance with this Privacy Policy, you should make yourself aware of any privacy or data sharing terms applicable to your interaction with Leef via your third party social media accounts.

Use or disclosure

We collect and use your personal information in order to provide you with the best possible support in relation to your health and wellbeing. This includes using your personal information to help us:

  • supply our goods and services;
  • measure and improve our services;
  • measure and improve our services;
  • track the progress of any queries in relation to Leef;
  • perform internal management and administrative processes;
  • perform marketing and promotional activities in connection with our services, which may include sending you content that may be of benefit or interest to you, or displaying personalised content and advertising;
  • perform academic research; and
  • with other purposes related to the provision of our goods and services which will assist us in helping you receive the full benefit that using Leef can offer.

Organisations that we regularly share personal information with include third party providers of secure payment gateways, mail distribution providers and secure data storage

providers. We take all reasonable measures to ensure that any such third parties we provide your personal information to treat your personal information in accordance with this Privacy Policy and otherwise in accordance with the Law.

We will not sell or provide your information to a third party for the purposes of direct marketing without your informed consent. Where we provide information to third parties for reports and research purposes it will always be de-identified so that your personal information is not disclosed.

Direct marketing

Direct marketing is the promotion of goods and services directly to you including through emails, SMS, phone calls and the post. We will only send you direct marketing materials if you would reasonably expect to receive them, or you have consented. If it is impractical to gain your consent, we will always provide a simple means for you to request not to receive the material. We will not use your sensitive information for the purposes of direct marketing unless you have given us specific prior consent.

Opting out

You may at any time, request to opt out of receiving any marketing or promotional material from us by following the unsubscribe instructions at the bottom of each marketing or promotional email sent from us. If you have linked any of your social media accounts to your account with us, then you can cancel that link by changing your account settings.

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to enable or disable the cookie feature. If you need any assistance with changing your account settings, please contact our Privacy Officer at [email protected]

Cross-border disclosure

Our preference is to use third party service providers who are based in Australia however we may use overseas service providers to process your personal information if we reasonably believe that the overseas entity is subject to the same or similar privacy laws to those found in Australia, or you have otherwise consented to us disclosing your personal information to the overseas entity.


The security of your personal information is important to us and we use the recommended industry standards when storing and dealing with your personal information. To prevent unauthorised access or disclosure and ensure the accuracy and proper use of your personal information we use a range of physical, technical and administrative measures such as:

  • Hosting of Leef on servers located in secure third party centres, who we use reasonable measures to ensure employ best practice procedures in relation to the security of data;
  • Reviewing the adequacy of technical and physical security measures used by any third party suppliers who will be processing or storing your personal information; and
  • Ensuring that all personnel or staff engaged by us are made aware of the contents of this Privacy Policy and any additional policies and procedures relating to the use protection and disclosure of personal information which we may introduce from time to time.

While we take all reasonable steps to ensure that your personal information is protected from misuse, interference or loss, no method of transmission over the internet, or method of electronic storage, is 100% secure. If a data breach occurs, and there is a real risk of harm to you as a result of such breach, we will notify you as soon as possible.

In addition to the measures we take to protect your personal information, you should ensure that you keep secret and regularly change any access passwords to your account on Leef and always logout of any secure pages.

Third party links

You may from time to time access sites of third parties (such as advertisers or suppliers) via links provided on Leef. Whilst we may request that such third parties treat your personal information with the same level of care and to the same standard as we do, we shall not be liable if any third party you share your personal information with fails to do so.

You should make your own investigations as to whether the third party you are sharing your personal information with will handle and use such personal information in accordance with the Law, or otherwise to an acceptable standard.


When we no longer need your personal information for a permitted purpose and we are not required to keep it to comply with any laws, we will take reasonable steps to destroy your personal information or to ensure that the information is de-identified.

Access and Correction

You can update your personal information at any time via your account on Leef. If requested by you, we will take such steps as are reasonable in the circumstances to ensure that your personal information is accurate, up-to-date, complete and relevant.

Upon your written request we will provide you with a copy of your personal information that we hold, unless there is a legitimate reason under the Law, not to do so. We will take reasonable steps to correct your personal information if we are satisfied that it is inaccurate, out-of-date, incomplete, irrelevant or misleading. This extends to third parties that we have provided your personal information to unless it is impracticable or unlawful to do so.

Making a Complaint

If you have a concern or complaint relating to our handling of your personal information or any breaches of the Law, please send a written note to our Privacy Officer at [email protected], outlining the nature of the complaint. We will endeavour to respond to your complaint within 30 days of receipt. If unresolved, you may submit your complaint to the Office of the Australian Information Commissioner.