Returns

• If you would like to return one or more items in your order, please either email us at [email protected] or call us during business hours on 1300 264 412.
• Once we receive your return request, we will contact you to understand which item(s) youwould like to return, the reason you would like to return the item(s), and whether areplacement item or a refund ismore suitable.
• Once your return request is approved, we will provide you with instructions on how you canreturn theunwanted item to us. Your options are to either
  1. take the item to your nearest Leef store
  2. return the item in the post to us free of charge – see further details below
• Once we receive your returned item(s) in satisfactory condition, we will either provide a replacement item(you can pick it up from your nearest store or we can post it to you) or issue a refund.
• Please note, refunds will be issued to your original payment method and it can take up to 10 business days for the funds to show on your account.

• If you would like to return one or more items in your order, please first refer to the ‘What happens if I want to return an item that I ordered?’ section above for how to request a return.
• Once your return request is approved and you have decided that you would like to return your unwanted item via the post, we will email you a return label to the email address that you used when you purchased the item online.
• You will need to print the return label yourself, or if you don’t have a printer, you can go to your nearest post office and ask them to print it for you (you will need to show them the email we send you on your phone).
• Place the label on the front of your parcel* and take the return to one of the following options^
  1. your nearest Australia Post outlet (parcels up to 22kg)
  2. street Post Box (parcels up to 7kg)
  3. 24/7 Parcel Locker (parcels up to 16kg) - for this option you need to have a MyPost account^.

^ Click here to read more details about these options on the Australia Post website

* Please note, when returning a parcel, you can easily reuse the packaging that your item was delivered in. If it was delivered in a satchel, it’s as easy as turning it inside out. If it’s a carton or box, just repack your item and place an address label over the existing one (we recommend removing or covering any old shipping labels before attaching your returns label to your parcel).